Privacy and GDPR Information

We are a mediation service. In legal terms we are data controllers of your personal information (“information”) so subject as from 25 th May 2018 to the EU General Data Protection Regulation (“GDPR”).

We define as clients people who either participate in an individual assessment meeting with us or those who attend mediation. If you become a client, the use we make of your information will be as set out in your contract with us. That contract will either be as set out in the letter confirming your appointment for an assessment meeting or in the agreement to mediate which you will be asked to sign at the start of mediation. As explained in both those documents, we can’t do the job for which you will be contracting us without holding your information.

Before any involvement in an assessment process or mediation somebody makes a referral to us or asks about the possibility of using our services. We never approach anybody unless there has been a referral to us by somebody else. Sometimes a referral is because there’s an interest in using mediation, if suitable, to try to resolve issues. Sometimes the referral is for a mediation information and assessment meeting (“a MIAM”) as required in section 10 of the Children and Families Act 2014.

In order to process a referral we need to take information, usually just names, postal addresses, email addresses and telephone numbers of the people involved in the issue that needs resolving. This information is used for legitimate interests, whether that is to enable you participate in an assessment process, to attend a MIAM as required in the 2014 Act as above or to find out, if you aren’t the person making the referral, whether you are interested in mediation as a possible way forward. There is a legitimate interest as mediation is considered a potentially beneficial way of resolving issues as shown by the requirements of the Children and Families Act.

We get your information either from you or from whoever makes the referral. We do not use any automated processes. We don’t sell your personal information to anybody else. When you are a client what may happen to your information is set out in the contract with you. If you aren’t a client we hold your information only for as long as we need to ascertain whether mediation assessment will be taking place. If another person is a client but you aren’t, (they have participated in an assessment process and you haven’t) we hold the information for a maximum of 3 years until we destroy their file.

You have the right to request access to your information and to know how we process it; to ask for your information to be corrected if it’s inaccurate or completed if incomplete; to ask us to erase your personal information (subject to any contractual agreement for us to retain it); to request that we restrict the processing of your information; to receive from us the information which we hold about you in a reasonable format and to object to us processing your information. You can do any of these things free of charge but please note that these aren’t absolute rights so we may be entitled to refuse your request, for example if we can show our processing is necessary for a lawful purpose as set out in this notice or in any contract which we have with you.

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